Q: How do I place my first order?
A: It is very easy to place an order at Backpack4Less.com. Just click the button below the item to add to your shopping cart and then click the "Proceed to Checkout" button.
Q: Do you offer a warranty?
A: The manufacturer warrants to the original purchaser that its products are free from defects in material or workmanship. In case there is a defect in workmanship, they will repair or replace with a comparable model. This warranty does not cover normal wear, accidental damage, misuse, abuse, or improper care.
Q: What is your return policy?
A: If you are not completely satisfied, you may return an item within 30 days from purchase. If the product is returned unused with all tags attached and in the original unopened box, the buyer pays only for the freight to return the product. If the product is returned opened, the buyer pays the freight to return the product and a 20% restocking/repackaging fee.
Q: How is my money refunded?
A: Your form of payment will be credited for the price of the item and any taxes less the restocking fee (if one). Your credit will appear after Backpack4Less.com has received and processed your returned item through our return procedure (usually less than 5 weeks).
Q: How will product(s) be shipped?
A: Your product(s) will be shipped via UPS ground, unless otherwise specified. Orders over $500 may be shipped via other methods.
Q: How do you calculate shipping?
A: We provide free shipping.
Q: Do you ship to APO addresses?
A: Yes, we do. For a specific charge, refer to the table below.
Total Bill APO Shipping Rate
- 0 - $29.99 $4.95
- $30.00 - $49.99 $5.95
- $50.00 - $69.99 $6.95
- $70.00 - $89.99 $7.95
- $90.00 - $109.99 $9.95
- $110.00 - $149.99 $11.95
- $150.00 + $13.95
Q: Is my credit card information safe and secure when ordering at Backpack4Less.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 7-10 days from when you place your order.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within California where the rate is 8.5% of the purchase (not shipping).
Q: What is your privacy policy?
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concerns and we will respond within 3 business days.
